PRIVACY POLICY

INTRODUCTION

The privacy of our website visitors is very important to us. We are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data.

Joy Ranch complies with the General Data Protection Regulation (GDPR - EU 2016/679) and applicable Greek laws.

Data Controller:
Joy Ranch
Kremasti, Rhodes, 85104
info@joyranch.gr
+30694 977 2900

WHAT ARE PERSONAL DATA

Personal data refers to any information that identifies or can identify an individual, such as:

  • Name
  • Email address
  • Phone number
  • Postal address

WHAT DATA WE COLLECT

When you visit our website or book a horse riding experience, we may collect:

  • Contact details (name, email, phone)
  • Booking information (date, participants, type of ride)
  • Payment information (through secure providers)
  • Technical data (IP address, browser, device type)
  • Usage data (website navigation, time spent on pages)

HOW WE USE YOUR DATA

We use personal data for the following purposes:

  • Managing bookings and reservations
  • Communicating with you
  • Providing services you requested
  • Improving user experience
  • Sending newsletters and updates (if you consent)
  • Complying with legal obligations

DATA SHARING

Your personal data may be shared with:

  • Payment processors
  • Hosting and technical service providers
  • Legal authorities (if required by law)

We do not sell or rent your personal data to third parties.

DATA RETENTION

We retain personal data only for as long as necessary to fulfill the purposes described above or as required by law.

DATA SECURITY

We implement all appropriate technical and organizational measures to protect your personal data from unauthorized access or accidental loss.

COOKIES

We use cookies to:

  • Improve site functionality
  • Collect anonymized usage statistics
  • Enhance user experience

You can manage cookies through your browser settings.

YOUR RIGHTS

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion (“Right to be forgotten”)
  • Restrict processing
  • Data portability
  • Withdraw consent at any time

To exercise your rights:
📧 [Company Email]

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on the website and notified appropriately.

TERMS & CONDITIONS OF USE

1. GENERAL

By using this website and the horse riding services of Joy Ranch, you agree to the following terms.

2. SERVICES

Our services include:

  • Group or private horse riding tours
  • Riding lessons
  • Tourist activities related to horseback riding

3. BOOKINGS & PAYMENTS

  • Bookings can be made online or by contacting us directly
  • Payments can be made online or on-site
  • A booking is confirmed after receiving confirmation from us

4. CANCELLATION POLICY

  • Cancellation 3 days in advance → full refund
  • Last-minute cancellations may incur fees

5. SAFETY & LIABILITY

Horse riding is an activity with inherent risks.

Participants agree to:

  • Ride at their own risk
  • Follow all instructions from instructors
  • Be in suitable physical condition

The company is not responsible for:

  • Accidents due to non-compliance
  • Loss or damage to personal belongings

6. USER CONDUCT

Visitors must:

  • Treat horses with respect
  • Follow safety rules
  • Behave responsibly

7. INTELLECTUAL PROPERTY

All website content belongs to the company. Unauthorized reproduction is prohibited.

8. GOVERNING LAW

These terms are governed by Greek law.

9. CONTACT INFORMATION

For questions or clarifications:
📧 info@joyranch.gr
📞 +30 694 977 2900